Getting Started


  1. First, you must email us or set up at your convenient time for a call to express your interest in the Virtual Assistant Service. Email or click here to set up a consultation.
  2. A Client Relations Manager from will reach out to you to schedule a 30-minutes consultation to see where a virtual consultant can help you the most.
  3. Your Client Relations manager will send you paperwork to initiate the virtual assistant agreement and answer any questions you have about the agreement.
  4. You will review and sign the agreement.
  5. Next, you’ll meet with your team and develop a list of the tasks you’d like an assistant to be able to do for you, along with the list of software that your company utilizes.
  6. The Client Relations Manager will work with the training supervisor to match you with the virtual assistant who is best equipped to meet your company’s needs depending on the duties and software you require. This procedure could take up to two weeks. You don’t have to pay for your virtual assistant’s services until he or she starts working for you.
  7. Once the assistant is selected, an initial phone or video training consultation will be set up with you and the assistant so they can fully understand the jobs that you need them to complete.  Topics will include your desired mode of communication and anything else you want the assistant to know that is unique to your business.
  8. will then begin to train the assistant intensively on the tasks that you will require them to perform you over a 2-week period.
  9. The General Manager for will meet with you and your assistant on the first orientation day to go over all the different means to communicate with your assistant.
  10. The assistant will begin to work at the times requested by you and send you an email to clock in and clock out, along with a summary of the tasks they will be working on for you.
  11. It is to be expected that your assistant will ask a lot of questions for you at the beginning of the hiring process. We encourage them to ask many questions rather than they already know the answers. It is important to keep in mind that, in the short term, you may see an increase in the time needed to train your assistant the way you want them to specifically operate. Prosper can assure you that all of the time invested in training your assistant will be saved many, many times over after they completely understand why and how to do the tasks you are asking them.
  12. Your Client Service Rep will check up on you periodically to make sure you are happy with the service and to see if you have any ideas of how we can continue to improve our service to you.
What to Expect when Service Starts