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Assistant Skill Set2021-10-26T14:41:21+00:00

Assistant Skill Set


Can my assistant help me evaluate applicants?2021-10-26T14:42:10+00:00

Yes! Your assistant can work behind the scenes and help screen applicants by reviewing hundreds of applications saving you valuable time.

Can an Assistant pay my employees?2021-12-02T13:45:25+00:00

Many of our assistants help with reconciling payroll, timesheets and mileage reimbursements. We do not recommend allowing assistants to have the ability to handle money on behalf of your company and Prosper does not accept any liability if the owner decides to give their assistant this privilege.

What can’t an Assistant do?2022-01-30T09:31:08+00:00

Perhaps, better than asking what an assistant is capable of is asking what they are not capable of. Prosper has seen that an assistant can be trained on almost any task but it depends on how much time the client is willing to invest into training the assistant. Prosper does not recommend having any assistants handle any company funds, transfer money in any facet for the business, nor have access to sensitive data such as social security numbers. Prosper is not responsible if a client allows their virtual assistant to handle any financial matters for the company. We also do not recommend having any Prosper assistants of draft any legal contracts creating a relationship between yourself and a 3rd party. Prosper will not be held responsible for any legal contracts that are drafted without their permission.

What human resource tasks can my assistant help with?2022-02-01T09:50:38+00:00

Recruit More Qualified Applicants

Help Completing New Hire Paperwork

Organize Orientation Processes

Increase Retention Rates

Review Performance Reports

Organize Employee Paperwork

Help Terminate/Issue Warnings

Maintaining Employee Compliance and Regulations

What office work type of tasks can my assistant help with?2022-02-01T09:51:20+00:00

Reviewing timesheets for Accuracy

Replicating Documents

Data Entry

Answering Telephones

Answering Emails

Responding to Website Chat

Are assistants trained in HIPAA laws and regulations?2022-01-30T09:32:47+00:00

Yes, all of our virtual assistants attend training sessions on The Health Insurance Portability and Accountability Act of 1996

How will I communicate with my assistant?2021-08-15T15:08:22+00:00

The easiest way to communicate with your assistant is through email for items that do not need to be addressed quickly, google hangouts for chatting and receiving quick responses, and using the file storage system Google Drive to share documents. They can also send text messages from their telephone number.

Do assistants know how to send and receive an email?2021-12-02T13:50:32+00:00

Yes, all of our assistants are trained on clocking in and out with their clients each via email and also sending emails to delegate issues that need to be addressed to your company. Google for business is provided by Prosper Real Estate, so our assistants have access to all of the google office products and a cloud storage system for documents to share.

What is the time difference between where the assistant works and the United States?2022-01-30T09:35:41+00:00

It is a 14 hour time difference between Cebu City, in the Philippines, and Central Standard Time Zone in Chicago, Illinois. The assistant is 14 hours ahead (13 hrs in the summer when it is not daylight savings time). The assistant will work whenever they’re needed for your business, 5 nine-hour shifts with a one-hour lunch break in the middle of the shift plus two consecutive days off.

What software do they know how to use?2021-08-19T17:23:44+00:00

All of our assistants are equipped and educated on how to use Google applications including GMAIL, Google Docs, Google Sheets and Google Drive and Google Hangouts. They are also well versed in Microsoft Office products. They have been trained using  Jivochat for chatting on websites, and Ring Central for talking on the phone.

Do the assistants have a foreign accent?2021-12-02T13:51:56+00:00

The official language of the Philippines is English. Our assistants all speak fluent English, however, they do have a distinct accent that is much different from an American accent.

Can assistants answer the telephone?2022-01-30T09:36:22+00:00

Yes, all of our virtual assistants have been trained to take incoming phone calls and listen to customer issues and take accurate notes. They will then delegate the issue to the appropriate member of your team. However, we do not recommend they answer your phones until after they have worked with you for several weeks. Putting your assistant in a situation where they need to answer quickly without getting verification if their response is correct does not put them in a position to succeed for you.

What marketing tasks can my assistant help me with?2022-01-30T09:37:35+00:00

Chatting with Prospective Applicants on your website

Giving your HR department a more professional image

Notify applicants of interview times

Create Performance Evaluation Reports

Find new sources to post job ads

“Bumping” Social Media Ads

Answering inquiries from interested job applicants

Scheduling Interviews or Meetings

Responding to Facebook Messages

Improve Referral Network

Does my virtual assistant have a good education?2021-10-27T15:09:29+00:00

Yes, All of our assistants have some sort of secondary education after High School and experience in Human Resources.

Does my assistant already have experience working as an assistant?2022-01-30T09:38:27+00:00

Yes. Your assistant already has experience working as a virtual assistant for an American Human Resource Department. In fact, they already have experience working for an American real estate company. All of our agents have been trained and worked with our sister company Prosper Real Estate based in Eau Claire, WI.

Do I get my own dedicated personal assistant or is this shared?2022-01-30T09:39:11+00:00

Your assistant is specifically assigned to you and is 100% dedicated  to your company. You are not sharing the assistant with anyone else. 

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